| Level | Description |
|---|---|
| Level-1 | Registration of Complaint |
| Level-2 | First Level of Escalation |
| Level-3 | Chief Grievance Redressal Officer/ Nodal Officer |
Customers can escalate their complaints directly to the Ombudsman if they do not receive a satisfactory response within 30 days of filing their complaint with the NBFC.
| S.No. | Centre | Address of the Office of NBFC Ombudsman | Area of Operation |
|---|---|---|---|
| 1 | Chennai |
C/o Reserve Bank of India Fort Glacis, Chennai 600 001 STD Code: 044 Telephone No: 25395964 Fax No: 25395488 Email: nbfcochennai@rbi.org.in |
Tamil Nadu, Andaman and Nicobar Islands, Karnataka, Andhra Pradesh, Telangana, Kerala, Union Territory of Lakshadweep and Union Territory of Puducherry |
| 2 | Mumbai |
C/o Reserve Bank of India RBI Byculla Office Building Opp. Mumbai Central Railway Station Byculla, Mumbai-400 008 STD Code: 022 Telephone No: 23028140 Fax No: 23022024 Email: nbfcomumbai@rbi.org.in |
Maharashtra, Goa, Gujarat, Madhya Pradesh, Chhattisgarh, Union Territories of Dadra and Nagar Haveli, Daman and Diu |
| 3 | New Delhi |
C/o Reserve Bank of India Sansad Marg, New Delhi -110001 STD Code: 011 Telephone No: 23724856 Fax No: 23725218-19 Email: nbfconewdelhi@rbi.org.in |
Delhi, Uttar Pradesh, Uttarakhand, Haryana, Punjab, Union Territory of Chandigarh Himachal Pradesh, and Rajasthan and State of Jammu and Kashmir |
| 4 | Kolkata |
C/o Reserve Bank of India 15, Netaji Subhash Road Kolkata-700 001 STD Code: 033 Telephone No: 22304982 Fax No: 22305899 Email: nbfcokolkata@rbi.org.in |
West Bengal, Sikkim, Odisha, Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland, Tripura, Bihar and Jharkhand |
